Any work we perform that isn’t related to an active contract is billed hourly at a rate of $50 per hour. Support time is billed in one hour blocks, but is rounded to the nearest minute.

Support time is invoiced at the beginning of each month for the previous month of usage. Any time credit you may have on your account is utilized first. Invoices are due 14 days after issuance, at which time your payment method on file will be charged unless the invoice has been paid by alternate means.

All support time usage is tracked and logged in your account. Each specific project and task is logged individually. These logs can be viewed in your Client Area.

We don’t track or bill the following types of work:

• Work that is related to an active contract, such as custom web design or SEO
• Resolution of issues that aren’t the result of customer action

For your convenience we offer two prepaid billing options for support time:

• Non-recurring purchase of support time in one-hour increments
• Monthly recurring Technical Support Retainer

Support time may be purchased via our website or by contacting us at [email protected].